SuperSurf VPN

App Support

SuperSurf VPN creates a VPN connection that routes your device's network traffic through a selected VPN server. It is designed to help protect your connection on untrusted networks and provide a stable, private connection experience.

Getting started

1. Open SuperSurf VPN and sign in or create an account.
2. Select an available VPN server location.
3. Tap Connect and approve the iOS VPN permission when prompted.
4. Use Disconnect in the app when you no longer need the VPN connection.

Frequently asked questions

Subscriptions, Cancellation & Refunds

Last updated: August 21, 2026

Plans and billing

• Subscription plans may be offered monthly, quarterly, annually, or for another period shown in the App Store purchase screen.
• The exact price, billing period, trial period, and available plan are displayed before you confirm a purchase.
• Payment is charged to your Apple Account after you confirm the purchase.
• If a free trial is offered, it converts to a paid subscription unless canceled before the trial ends.
• Subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing period. Apple may charge the renewal within 24 hours before the period ends.

Manage or cancel a subscription

On iPhone or iPad, open Settings > Apple Account > Subscriptions, select SuperSurf VPN, and follow Apple's instructions to change or cancel the subscription. You retain access until the end of the paid period after cancellation.

Restore a purchase

Use Restore Purchase on the subscription page in SuperSurf VPN. You must be signed in with the Apple Account used for the original purchase. Contact support if the purchase remains unavailable after restoration.

Refund requests

Apple processes App Store payments and refund decisions. Submit a request at reportaproblem.apple.com. SuperSurf VPN cannot directly issue a refund for a transaction processed by Apple.

Apple's Standard Licensed Application End User License Agreement also applies to the iOS app.

Privacy Policy

Effective date: August 21, 2026 · Last updated: August 21, 2026

This Privacy Policy explains how SuperSurf VPN ("SuperSurf VPN", "we", "us", or "our") processes information when you use the SuperSurf VPN app, website, support service, and related VPN services.

1. Information we process

• Account information: email address or phone number, account identifier, nickname, sign-in provider identifier, verification records, and account status.
• Device and app information: device identifier used by the app, device type, operating system, app version/build, language, IP address, authentication token, and basic diagnostic information.
• Subscription information: product identifier, purchase status, transaction or receipt verification data, subscription period, and expiration status. Apple processes your payment method; we do not receive your full card number.
• Service operation information: selected or assigned VPN node, connection status and time, traffic volume, server availability, security events, and technical logs needed to operate and protect the service.
• Support information: feedback, device identifier attached to feedback, email correspondence, and information you choose to provide when requesting assistance.
• Advertising information: free or ad-supported versions may use advertising SDKs that process advertising identifiers, device information, approximate location derived from IP, consent choices, and ad interaction data, subject to your settings and applicable law.

2. VPN traffic

Your internet traffic must be processed by VPN servers to provide the connection you request. We do not sell the contents of your VPN traffic and do not use the contents of your browsing activity to build advertising profiles. Limited connection, diagnostic, abuse-prevention, and security logs may be processed to keep the service reliable, investigate failures, prevent misuse, and protect users and infrastructure.

3. How we use information

• Create, authenticate, secure, and maintain your account.
• Provide VPN connections, assign service access, and manage server capacity.
• Validate subscriptions, restore purchases, and provide paid features.
• Respond to feedback, diagnose connection failures, and provide support.
• Detect abuse, fraud, attacks, and violations of these Terms.
• Improve performance, reliability, and user experience.
• Display and measure advertising in versions of the app that include ads.
• Meet legal, regulatory, tax, accounting, and security obligations.

4. Service providers and disclosure

We may share only the information reasonably necessary with service providers that help operate SuperSurf VPN, including:

• Apple for App Store distribution, in-app purchases, subscription management, and Apple platform services.
• Hosting, VPN node, network, database, email, and customer-support providers.
• Advertising and measurement providers in ad-supported versions. Depending on app version and region, these may include Google Mobile Ads and mediation partners such as Meta Audience Network, AppLovin, Chartboost, and Mintegral.
• Professional advisers, authorities, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, users, or infrastructure.

We do not sell the contents of your VPN traffic. Third-party services process information under their own terms and privacy policies.

5. Data retention

We retain account information while your account is active and for a reasonable period needed to complete deletion, prevent fraud, resolve disputes, or meet legal obligations. Authentication tokens expire or are invalidated when no longer needed. Purchase and transaction records may be retained for tax, accounting, fraud-prevention, and dispute purposes. Operational and security logs are retained only for as long as reasonably necessary for service and security purposes.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security, so you should use a strong, unique password and protect access to your device and email account.

7. Your choices and rights

Depending on your location, you may request access, correction, deletion, restriction, or a copy of personal information associated with your account. You may also object to certain processing or withdraw consent where processing relies on consent. Contact us using the email below. We may need to verify your identity before completing a request.

8. Children

SuperSurf VPN is not directed to children under 13, or the higher minimum age required in a user's jurisdiction. We do not knowingly collect personal information from a child without appropriate authorization. Contact us if you believe a child has provided information improperly.

9. International processing

VPN, hosting, support, and other service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.

10. Policy updates

We may update this Policy to reflect changes to the app, service providers, legal requirements, or security practices. The effective date at the top of this section identifies the current version.

11. Privacy contact

For privacy questions or requests, email support@buycloud.site with the subject "Privacy Request".

Terms of Use

Effective date: August 21, 2026 · Last updated: August 21, 2026

These Terms govern your use of the SuperSurf VPN app, website, support service, and related VPN services. By using the service, you agree to these Terms and the Privacy Policy above.

1. Eligibility and accounts

You must be legally permitted to use the service in your location and capable of entering into these Terms. You are responsible for accurate account information, protecting account credentials, and activity performed through your account.

2. Limited license

We grant you a personal, limited, revocable, non-exclusive, non-transferable license to use SuperSurf VPN on supported devices for lawful personal use, subject to these Terms and applicable App Store rules.

3. Acceptable use

You must not use SuperSurf VPN to:

• Violate applicable laws, regulations, court orders, or third-party rights.
• Distribute malware, spam, unlawful content, or material that infringes intellectual property rights.
• Gain unauthorized access to systems, accounts, networks, or data.
• Harass, threaten, exploit, defraud, or harm another person.
• Attack, scan, overload, disrupt, reverse engineer, resell, or misuse the service or its infrastructure.
• Attempt to bypass account, subscription, security, capacity, or usage restrictions.

4. Service availability

VPN speed, server availability, location availability, and access to third-party websites may vary. Networks and third-party services may block or limit VPN traffic. We may maintain, change, limit, suspend, or discontinue parts of the service for security, legal, operational, or business reasons. We do not guarantee uninterrupted access or access to any particular website, service, or region.

5. Subscriptions

Paid plans, trials, automatic renewal, cancellation, restoration, and refunds are governed by the Subscriptions section above and the terms shown during purchase. Deleting the app or your account does not automatically cancel an Apple subscription.

6. Suspension and termination

We may restrict or terminate access when reasonably necessary to address unlawful activity, abuse, fraud, security risks, non-payment, or a material violation of these Terms. You may stop using the service at any time and may request account deletion as described below.

7. Disclaimer

To the extent permitted by applicable law, the service is provided "as is" and "as available". We disclaim warranties that are not expressly required by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes consumer rights that cannot lawfully be excluded.

8. Limitation of liability

To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits or data, or losses caused by third-party networks, services, content, or conduct. Any limitation applies only to the extent allowed in your jurisdiction.

9. Changes to these Terms

We may update these Terms when the service or legal requirements change. Continued use after an updated version becomes effective constitutes acceptance where permitted by law. Material changes will be communicated when required.

10. Contact

Questions about these Terms may be sent to support@buycloud.site.

Account Deletion

Last updated: August 21, 2026

You may request deletion of your SuperSurf VPN account and associated personal information. Account deletion is permanent and cannot be undone.

How to request deletion

1. Email support@buycloud.site from the email address associated with your SuperSurf VPN account.
2. Use the subject "Account Deletion Request" and provide the account email address or user identifier. Do not send your password.
3. Complete any reasonable identity-verification step we request to protect the account from unauthorized deletion.
4. We will confirm the request and process it within the time required by applicable law.

What deletion does

After verification, we delete or de-identify account profile information and invalidate active authentication tokens, subject to technical limitations and legal retention duties. Limited transaction, fraud-prevention, security, dispute, and legal records may be retained when reasonably necessary or required by law. Backup copies may remain temporarily until they are overwritten through normal backup rotation.